Technical Account Manager. AI workflow builder. Former Apple Genius turned data platform operator. 10+ years of turning complex accounts into revenue engines.
Started at Apple as a Genius. Five years of solving problems under pressure and breaking down technical complexity for real people. Got promoted three times and learned that the best technologists are the ones who communicate clearly.
Moved to ad tech at Taboola in New York. Went from Technical Support to Senior Solutions Manager in four years. Built ad products for ESPN, Disney, USA Today, and CBS. Led a team. Managed properties generating $84M in client revenue annually.
Then data platforms. mParticle for CDPs, Monte Carlo for data observability. Enterprise accounts like PepsiCo, Riot Games, DirecTV. Along the way, I started building AI-powered workflows that fundamentally changed how I operate accounts — and I haven't looked back.
AI workflows that ship, enterprise implementations that scale.
Automated pipeline querying Looker across three AI agents. Outputs a color-coded Excel report and a PowerPoint slide with a ready-to-deliver talk track.
Multi-source synthesis engine. Pulls from Gong transcripts, Slack, Gmail, and Calendar. Outputs a prioritized action table with risk flags.
7 production skills: client messaging, EBR prep, coverage audits, talk tracks, Gong intelligence, spreadsheet formatting, status updates.
Content recommendation feed for Gannett's USA Today. One of the highest-traffic publisher partnerships in the Taboola network.
New content discovery surface for ESPN's section front pages. Designed and built the Reco Reel product from concept to launch.
DVR widget cards matching CBS editorial design. Enhanced user engagement through contextual content recommendation.
Looking for a TAM who codes, an AI workflow collaborator, or someone who gets both the technical and the business side? I'm all ears.
Technical Account Management, Solutions Architecture, Customer Success Engineering, or AI/GTM Operations at companies building data, observability, or AI-native platforms.